Online Safety

How to Stay Safe on Crowdfunder and Avoid Online Scams

When using Crowdfunder to share your project and connect with supporters, keeping your personal and financial information secure is critical. Below are essential safety tips to help you recognize scams, protect your account, and safely grow your campaign in the U.S.

Always Use the Official Crowdfunder Website

Only sign in through the official site: crowdfunder.com

Never click on links in emails or messages from unfamiliar senders that claim to offer help with your campaign. These could lead to fraudulent sites designed to steal your login or financial info.

Bookmark crowdfunder.com to ensure you're always on the right site.

Be Careful With Emails and Messages

Crowdfunder allows people to message you through your project page, but we do not verify every sender’s identity. Watch out for messages that:

  • Pressure you to act quickly
  • Offer campaign "boosting" services
  • Ask for personal or payment info

Crowdfunder will never request sensitive information (like passwords or banking details) via email.

If you receive a suspicious message:

  • Do not respond
  • Forward it to: [email protected]
  • Or click “Get Help” on the Crowdfunder website

Keep Your Personal Information Private

When promoting your campaign, avoid sharing:

  • Your home address
  • Phone number
  • Bank account or routing numbers

Only share sensitive details with trusted contacts—and only when necessary. Scammers often target creators who over-share on public pages.

If You Encounter Suspicious Activity

If you clicked a suspicious link or shared information by mistake, act fast:

  1. Report it to Crowdfunder at [email protected]
  2. Change your Crowdfunder and email passwords
  3. Enable Two-Factor Authentication (2FA) on your accounts
  4. Notify your bank and set up transaction alerts to watch for unauthorized activity

Watch Out for Common Scams

Here are a few scams frequently targeting crowdfunding users:

Fake "Campaign Services"

Watch out for people claiming they can:

  • Guarantee success for a fee
  • Secure donors or influencers for your project
  • Donate large sums in exchange for a “percentage” of your funds

Do not share personal details or send money to anyone offering these services. Legitimate help won’t come with shady requests.

Phishing Attacks

These scams try to trick you into revealing login info. They may:

  • Look like emails from Crowdfunder but use fake links
  • Send you to fake login pages that steal your credentials
  • Impersonate Crowdfunder staff or donors

Always check that emails come from @crowdfunder.com addresses. If it looks suspicious – don’t click.

Catfishing Scams

Some scammers use fake identities to emotionally manipulate users. If someone you’ve never met sends a compelling personal story or asks for money, be cautious. Always verify their identity before continuing any conversation or engagement.

Online Safety Resources

To learn more about how to stay safe online, check out these U.S. government and nonprofit resources:

Report Abuse or Suspicious Behavior

If someone misuses Crowdfunder’s platform, impersonates others, or contacts you with suspicious messages:

By staying alert and following these tips, you can protect yourself and your campaign while building meaningful connections with your community.

Need help?

If you still have questions or run into any issues, our friendly support team is here to help – Fill in our contact form