FAQs
Answers to frequently asked questions
Answers to frequently asked questions
You can still edit or change most of the features on your project page after you've hit the Go Live button.
To edit your project, go to your project dashboard, scroll down to the Manage section and click on 'Edit project'.
Or hit the pencil icon on your project:
What can I edit once my project is live?
My project is live, but no one has pledged yet.
If you have no pledges, then under the "Manage" section of your dashboard, you can take your project offline, setting it back to draft mode. You can then make any necessary changes. Just click "Take offline".
What can I NOT edit once my project has started receiving pledges?
Once your project is live and you have received pledges/donations, you cannot:
If you need to change any of these details, please get in touch with our Support team via our contact form.
We will review any edit requests on a case-by-case basis.
My project has just unexpectedly closed unsuccessfully. Can I reopen it and stop the pledges from refunding?
If this happens, please don't panic! Contact us straight away, and we may have time to stop the refunds.
Need help?
If you still have questions or run into any issues, our friendly support team is here to help – Fill in our contact form