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Waitbusters, LLC

Waitbusters, LLC

We resolve the 2 major hospitality industry pain points: digitizing the on-premise experience and making off-premise dining profitable.

Company Overview

Waitbusters LLC, a Service-Disabled Veteran-Owned Small Business, is a provider of innovative B2B SAAS technology solutions in 2016. The genesis of the company and its name came from a poor waiting experience that Co-Founder Jim Moody experienced in a popular restaurant. He felt there had to be a better way than being tethered to a crowded lobby by a manual list or a buzzer.

The Company initially began developing a mobile wait line product designed specifically for restaurants and then rapidly added reservations, table and server management, online ordering, advertising tools, Facebook Messenger Chat Bot, SMS Bot and Amazon Alexa integrations and a loyalty program. It is fully market-tested with paying customers and 875,000 users over the past 12 months.

There are two major pain points currently facing the restaurant industry: Digitizing the on-premise experience in an efficient and affordable manner and making off-premise dining profitable. Our solution is the only product in the marketplace that resolves both.

Key Benefits Provided to Restaurant Owners

Each restaurant using Waitbusters experiences a $25 increase in revenue for every $1 they invest. How? With:

  • The elimination of third-party delivery platform commissions (20%-30% of sales)
  • Higher monthly revenue ($1,500-$43,000) through innovative online ordering tools
  • Reduced costs ($250/month vs.$600-$700) per month) by eliminating multiple operational applications
  • Streamlined FOH operations and creating new revenue streams from existing customers ($2,000-$4,000/month)
  • Reduced customer acquisition and retention costs ($100 vs $500/month)

Key Accomplishments

  • Moved into the revenue generating stage
  • 875,000 users to date
  • 3% walk-in closing rate, 68% referral closing rate; -2% churn
  • Four distribution deals in progress (Pinnacle, Shift4, Fleischer Sales, Infinity)
  • Endorsed by multiple well-known brands in the hospitality space

KPIs

12 Issued Patents
875,000 Users
6 Employees

Pitch Deck

Traction

  • Company founded by Jim Moody.

    May, 2016
  • Wait Line features released.

    August, 2016
  • Table and Server management features released.

    October, 2016
  • Reservation features released.

    December, 2016
  • SMS Marketing features released.

    January, 2017
  • Social Media Share features released.

    March, 2017
  • Facebook Chat Bot features released.

    April, 2017
  • Pilot Program Started.

    June, 2017
  • SMS Chat Bot features released.

    November, 2017
  • Omnivore Middleware Integration completed.

    May, 2018
  • First paying customer.

    June, 2018
  • Online Ordering features released.

    June, 2018
  • 1st POS Integration completed.

    July, 2018
  • Surpassed 250,000 users on platform.

    August, 2018
  • 1st Multi-Unit customer implementation completed.

    October, 2018
  • Amazon Alexa features released.

    December, 2018
  • Third Party Delivery Platform support released.

    February, 2019
  • Star Micronics partnership.

    April, 2019
  • Heartland Integration completed.

    May, 2019
  • DBS Distribution Agreement executed.

    May, 2019
  • Voted top 10 food ordering and delivery tech provider 2019 by Food and Beverage Tech Review.

    June, 2019
  • Postmates Delivery As A Service integration completed.

    June, 2019
  • Surpassed 850,000 users on platform.

    August, 2019
  • Door Dash Drive partnership.

    September, 2019
  • First Postmates DAAS customer goes live.

    September, 2019
  • Google Search & Maps Integration released.

    December, 2019

Testimonials

Dan Tufts, Buffalo Wing Factory
Dan Tufts, Buffalo Wing Factory
VP of Operations
"Working with the folks from Waitbusters has been an honest pleasure. They treat us like partners and not like customers. Not only have they delivered everything that they said they would, they have increased our take-out sales tremendously by almost 80% per month! I highly recommend them."
Tony Boyden
Tony Boyden
Owner, The All American Steakhiuse
"We were a little dubious at first using Digital Diner since we only had wait lines on the weekends and were not sure about the ROI. We were ecstatic to see our investment cost paid off in one month using the Jump The Line feature. We cannot wait to launch online ordering! I highly recommend Waitbusters Digital Diner."
Jonathan Chumney
Jonathan Chumney
Owner, The Bobbin' Cork
"What intrigued me the most about their solution was the ability to better monetize my tables. I have a fairly small restaurant and having the ability to enable my customers to pre-order their meals has given me a significant lift in my revenue. Thank you WaitBusters!"
Jennifer Smash
Jennifer Smash
Director of Operations, The Busy Bee Cafe
"We have used their software for over a year and have seated over 30,000 people without a hitch. Ever since we have started using Digital Diner, we no longer have customers walking away because of an overcrowded lobby. We estimate this has increased our daily revenue by about $250-$300 per day."
Bruce Kennedy
Bruce Kennedy
Owner, The Universal Joint
"Our restaurant had a problem and we were losing money every week. We had a paper tablet that we were keeping our wait list on every weekend and it was a nightmare. People waiting were scattered all over the restaurant inside and out and it took 5 or more minutes for a host to track them down. People were leaving without telling the host so we spent even more time looking for them. We were losing customers. We were losing money. "
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