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20 years of experience in desktop and web technologies with SDLC / Agile / Rapid development cycle. 10 years of Enterprise Releases and multiple Projects Management experience. 6 years in leadership role in portfolio, and program management with Enterprise Architecture experience • Experience in managing direct reports of 30+ team and portfolio and program managing 75+ team for call center CRM / contact center platform • Expert with leading, managing high performance scalable applications and servers with 8+ years in Web, Java, JEE Architecture; 6 years in C++, C, MFC and 6 years of managing .NET projects • Expert in managing the Enterprise releases, complex project management and drive the performance metrics to derive the value to the organization • Expert in Infrastructure management, vendor management, DB and server architectures • Expert in Data and app security aspects using CPI, CPNI standards • Expert in proposing long-term best-in-class architecture or technology direction to the VP, executive leadership • Proficient in Agile, SDLC, extreme Programming (XP), OOAD, UML, design patterns practices
•Portfolio and program managed the call center CRM / contact center system in leadership role by managing 50+ development team members continued to support two platforms (desktop and web) which includes migration of Call center app Desktop remaining functions to ACSS Web and rollouts - Rollout to 15+ call center businesses except business and government businesses - Rollout feedback, call center feedback, production escalations tickets, framework and performance enhancements - Migration of service transactions, device ordering, customer communication forms/letters, administration functions - Proposed and initiated the implementation of patentable web active-active deployment in same data center with zero impact to users and availability - Vendor engagement with IBM, Microsoft, Sencha, CNX to enhance the Web framework - Technology upgrades for Telephonic interface and call center web platform •Architected and directed with 15+ development team members in deploying the call center service transactions such as Reconnect, Reactivate, Suspend, service changes, adjustment creation and approval, for consumer and business customers, on tablet devices for direct and in-direct retail store sales reps in multiple phases over one and half years. •Proposed, and implemented the web technology framework, and app performance improvement program model with targeted 20% of the development team engagement - from beginning of 2014 to till-date •IT Transformation programs – Service Intelligence, Data and app security •Security aspects for call center and retail platform by applying data and app security CPI, CPNI standards and static code analysis, collaborate with Security team and define development standards at various levels for sensitive data at rest, in-transit, and presentation layer.