Provide burial, Cremation, and shipping services for South Florida
Responsible for planning and directing all aspects of the business operation that are critical to the business success by executing the company standards and goals combined with a thorough understanding of our unique demographics and clientele. Direct and lead all Funeral and Cemetery personnel and ensure that the facility and equipment are maintained to a high degree of readiness. Additional duties include the following: To develop and maintain a positive environment so that employees are motivated to strive for performance excellence and achievement. To provide a premier level of client satisfaction that will satisfy the needs of every client family and upholds the Wilcox Family Funeral Home Promise. To identify, implement and continuously improve the internal business practices that impact customer satisfaction, employee morale and financial performance. To exceed the location’s targeted financial goals and marketing strategies in close collaboration with the sales and marketing departments. To engage in and support all sales related activities and programs and personnel
Responsible for organizing and coordinating the office operations and procedures in order to ensure organizational effectiveness and efficiency; supervised office staff, crematory, and funeral attendants. Maintain office records and services. Design and implement office policies; ensure office policies and procedures are being adhered to. Liaise with other agencies, organizations, and groups. Assign, monitor clerical, administrative and secretarial responsibilities and tasks among office staff. Enable task performance by allocating the proper resources. Recruit and select office staff. Organize orientation and training of employees. Evaluate and manage staff performance; Coach and discipline staff. Design filing system; Ensure filing system are maintained and up to date. Maintain office efficiency. Increased profits by 60% in one year through restructure of business line. Increase in customer satisfaction
I Planned, scheduled and coordinated funerals, burials, and cremations services for both at-need and pre-need families. Oversee the transportation of human remains for domestic and international shipping. Coordinated funeral services, removals, personnel and vehicles from the Centralized location. Assist with forensic autopsies. Prepare the body for burial by embalming, dressing, casketing, and cosmetizing. Obtain information needed to complete legal documents. Maintain financial records, ordered merchandise, and prepared accounts.
A Financial Representative for emergency room patients (Admitting, ER, Pediatric, Urgent Care, Trauma, Ward D, Obstetrics and Gynecology.). Verify insurance information according to department procedures and ensure that required pre-authorizations/ pre -certifications has been obtained. Coordinate registration and diagnosis information with physician offices and service areas to minimize the inconvenience to the patient. Inform patients of their payment options, including payment plans, financial assistance programs.
Billing, manage care, financial assessment, cashier, medical record, appointments, verified third party prayers, update potential Medicaid accounts, audit medical charts and financial assessment documents, correct status 10 and 20 accounts, prepare monthly statistical reports. Train and keep Patient Finance Associate updated with current financial assessment policies and procedures. Trouble shoots to determine patient financial obligation.
CAROLYN ALBRITTON has not indicated any interests.